Question 1

What is a template-based website?

Accepted Answer

A template-based website starts from a professionally designed layout that we then customise with your brand, content, images, and contact details. You get the polish of a custom design without the timeline or cost of a fully custom build.

Question 2

Will my website look generic?

Accepted Answer

No. Each template is customised with your brand colours, typography, imagery, and copy. Two businesses choosing the same template end up with sites that feel distinct because the content and identity are entirely yours.

Question 3

Can I change colours and images?

Accepted Answer

Yes. Brand colours, imagery, content, and contact details are all part of the standard customisation included in every package.

Question 4

Can I add extra pages?

Accepted Answer

Yes. Additional pages can be added to any package and are quoted from R1,500 per page depending on complexity.

Question 5

What happens after 12 months?

Accepted Answer

If you chose the monthly option, the build portion is paid off after 12 months. From there you only pay an annual renewal from R1,500 per year, covering hosting, domain renewal, basic uptime check, and annual admin.

Question 6

Are updates included?

Accepted Answer

Updates are not included after final approval. Post-approval changes are billed as transparent change requests from R400 per request.

Question 7

What counts as a revision round?

Accepted Answer

A revision round is one consolidated set of feedback submitted at the preview stage. Each package includes a set number of revision rounds before final approval.

Question 8

Can I request custom changes?

Accepted Answer

Yes. Structural template changes and custom functionality are quoted separately so the scope and price stay clear.

Question 9

Is hosting included?

Accepted Answer

Hosting for the first 12 months is included in your package. After that, hosting is covered by your annual renewal from R1,500 per year.

Question 10

Is email included?

Accepted Answer

Branded email is not included in the standard packages but can be added on quote, or set up on your preferred provider.

Question 11

Do I need to meet in person?

Accepted Answer

No. The entire process is designed to be remote, structured, and asynchronous. No in-person meetings are required.

Question 12

Who owns the website?

Accepted Answer

You own your content, brand assets, and domain. The template framework is licensed for your use as part of your package.

Question 13

How long does the process take?

Accepted Answer

Most projects go live within 2 to 4 weeks from the date all content is received, depending on the package and revision turnaround.

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